FAQ

Last updated: September 14, 2026

How long does delivery usually take?

Order preparation ordinarily takes 1–2 business days after payment authorization, followed by an estimated 4–6 business days in transit after dispatch. See the Shipping Policy for details.

Can I return a non-defective item?

Yes. Eligible change-of-mind, preference, or option-choice returns are accepted when the product is new, unused, and in its original condition. We also accept defective-item returns.

Are exchanges offered?

Yes. Exchanges are accepted after review, with replacement options subject to available stock.

When should I start a request?

Contact us within 30 calendar days after delivery and receive approval before mailing the item. For a product problem, include appropriate photos or video.

How do I mail an approved return?

A free prepaid return label is included in the package. Use it with the confirmed return address and instructions after approval. We do not charge a restocking fee.

When is an approved refund started?

We process and initiate the refund to the original payment method within 10 days. Financial institutions may take longer to post the credit.

Which payments are supported?

Our card acceptance includes Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro. Secure checkout shows the methods available to the particular order.

Where can I get help or make a privacy request?

Use Contact Us for order, tracking, delivery, return, exchange, payment, or privacy assistance.